HELP AND INFO

Custom and Pre-Orders

Some of our items are available for pre-order or custom. For these orders, estimated shipping date will be communicated at the time of purchase

Returns/Exchanges

Online Purchases

We want you to be happy with your purchase! If for any reason you would like to exchange or return your unused/unworn jewelry item, you can do so within 30 days of the purchase date. 

All returns/exchanges must be authorized by SDV Handmade.  Please email me at saskiadevries@ymail.com to do so.  Shipping costs for all returns and exchanges are not included.

Before beginning the return and exchange process, kindly note the following: 

  • Proof of purchase with original purchase date is required for all returns and exchanges
  • Returns and exchanges are made at the original purchase price 
  • Returns must be unworn and in good condition.
  • Refunds and exchanges will be considered within 30 days of the purchase date.
  • Shipping details for returns and exchanges will be provided upon approval
  • Turnaround time for exchanges and replacements is approximately 2-3 weeks (including shipping) if the item is in stock
  • Refunds will be issued to the original form of payment as soon as your return is processed. Credits may take up to 5 business days to post on your account.
  • Exchanges, repairs and replacements will be treated as new orders - shipping  charges may apply

Repairs 

If your jewelry piece breaks, even with your best intentions and care, we will restring it at no additional charge (shipping charges not included).  Please send your repair request to saskiadevries@ymail.com

Handmade Disclaimer

Our items are handmade with love, however slight variations may occur in colour, size and design enhancing individual artistic character of each piece. 

Still have questions? Please contact us at saskiadevries@ymail.com

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